For ages 21+

r999 Responsible Gambling

Q: How do I activate Self-Exclusion on r999?

Connect to r999's 24/7 live chat or send an email to support@r999casino.cam and request self-exclusion. You can choose any period from 6 months to 5 years. Once self-exclusion is active, your account is completely deactivated and no promotional messages are sent during that period. Self-exclusion cannot be lifted before the period ends.

Entertainment should always stay within limits. We are committed to keeping your experience on r999 safe and balanced. On this page, learn how to set limits, recognise warning signs, and get support when you need it.

What Is Responsible Gambling and Why Does It Matter

Online casino and betting is an entertainment activity, but it is enjoyable only when played within limits. At r999 we believe every player should have the opportunity to make informed and active decisions about their time and money. Responsible gambling means enjoying the act of betting, but never placing bet after bet in the hope of recovering losses.

Our Terms and Conditions page clearly states that r999 is only for users aged 21 and above. The age verification process is followed strictly, because keeping minors away from gambling is our highest priority.

Before you play, decide exactly how much money and time you are prepared to spend. Once that limit is set, stick to it — whether you win or lose. Remember, casino games are not a source of income; they are a form of entertainment.

Knowing When to Stop

After several consecutive losses, feeling the urge to place larger bets out of anger or frustration is a common but dangerous tendency. "Chasing losses" — trying to recover what you have lost — is the biggest obstacle to responsible gambling. If you have used up your pre-set budget in a session, end the session at that point. Take a break, do something else, and come back the next day with a fresh mind.

The Role of Family and Loved Ones

Often it is family members or friends who first notice a change in a player's behaviour. If you feel someone you know is spending too much time and money, speak to them directly and with empathy. Seeking help from a professional counsellor is not a sign of weakness — it is a courageous step. You will find answers to more responsible gambling questions on our FAQ page.

r999's Commitment

r999 monitors each player's gambling habits and proactively sends alerts when needed. Our support team is available seven days a week, twenty-four hours a day to assist in both Bengali and English.

For ages 21+ only

Tools to Keep Yourself in Control

r999 offers players several useful features to manage their own accounts. Using these tools, you can set the boundaries of your play yourself at any time.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. To increase the limit, an additional verification process must be followed.

Session Time Limit

Decide in advance the maximum amount of time you will play in a single session. When the set time is up, the system will automatically alert you.

Cooling-Off Period

You can temporarily suspend betting on your account for anywhere from 24 hours to 30 days. During this time you can log in, but you cannot place bets or make deposits.

Self-Exclusion

If you feel you need a long-term break, choose self-exclusion for a period of 6 months to 5 years. During this time your account remains completely deactivated and no promotional messages are sent.

Betting History Review

View the complete history of your account transactions and bets at any time. Regularly analysing your own playing patterns is an important part of responsible gambling.

Turn Off Notifications

You have the option to turn off bonus and promotional notifications. This option is useful for avoiding unnecessary temptation.

To activate or change any of these tools, contact r999's 24/7 live chat support directly or email [email protected]. Our support team can assist in both Bengali and English.

Warning Signs of a Problem

The signs below may indicate an unhealthy dependence on gambling. If you notice one or more of these signs in yourself or someone you know, it is important to seek help promptly.

Chasing Losses

Thinking about placing more bets to recover losses after a losing session.

Spending Beyond Your Budget

Continuing to play after your set budget is used up, or borrowing money to place bets.

Losing Track of Time

Hours passing without noticing while playing, and reduced attention to family or work.

Mood Changes

Feeling restless or irritable when unable to play, and returning to normal behaviour when the opportunity to play arises.

Hiding It

Keeping your gambling hidden from family and friends, or lying about it.

Financial Pressure

Finding it difficult to cover everyday expenses due to betting, or accumulating financial debt.

Check Yourself

Ask yourself the questions below. If your answer to most of them is "yes", you should speak to r999's support team or a professional counsellor.

Do you sometimes spend more time or money on betting than you planned?
After a loss, do you feel that playing "one more time" will let you recover everything?
Has gambling caused any problems with your family, friends, or work?
Do you keep your betting hidden from your family?
Have you ever borrowed money or broken into savings in order to bet?
Do you feel uncomfortable or restless when you cannot play?
Have you tried to cut down or stop betting more than once but been unable to?

These questions are not a diagnostic tool. However, they are a simple way to become more aware of your own gambling habits.

If you have concerns, you will find more information on our FAQ page or you can contact support directly.

Where to Get Help

Acknowledging a problem and asking for help takes courage. You can get support through the channels below.

r999 Live Chat

Speak directly on r999's 24/7 live chat support. Assistance is available in both Bengali and English. Immediate help with self-exclusion or setting limits is provided.

Email Support

Send an email to [email protected]. Let us know in detail about account management, self-exclusion, or any concern you have — a prompt response is provided.

Family and Friends

Talk openly with a trusted family member or friend. They can stay by your side to help and, if needed, guide you towards professional support.

Professional Counselling

Seek help from a psychiatrist or trained counsellor. Addiction is a treatable condition — with the right professional support it can be overcome.

Age Verification and Privacy

To open an account on r999, the user must be 21 years of age or older. Age verification at registration and identity verification before withdrawal are mandatory. This verification is completed using a national identity card or another government-issued document.

Keep your login details secure so that underage family members cannot access the account using a shared family device. Use a password lock on your device and avoid using the browser's "remember me" option on shared family devices.

Your personal information and betting history are kept secure under strict protection. We never sell your information to third parties. For more details, read our Privacy Policy.

Age Verification Rules

Age is confirmed at registration
Identity verification before withdrawal is mandatory
Do not share your account login details with anyone
If any person under 21 is found using an account, the account will be closed

Practical Tips for Safe Gambling

Good Habits

Set a fixed budget and time limit before you play
Treat betting as entertainment, not a way to earn money
Take regular breaks and maintain a healthy lifestyle
Only bet what you can afford to lose
Always put your family and social life first

What to Avoid

Do not bet while drinking alcohol or when you are tired
Do not break your budget and bet impulsively after a loss
Do not gamble with borrowed money or by dipping into your savings
Do not neglect your family or professional responsibilities
Do not try to deal with your problem alone without telling anyone

Responsible Gambling FAQ

Connect to r999's 24/7 live chat or send an email to [email protected] and request self-exclusion. You can choose any period from 6 months to 5 years. Once self-exclusion is active, your account is completely deactivated and no promotional messages are sent during that period. Self-exclusion cannot be lifted before the period ends.

Yes, reducing or resetting your deposit limit takes effect immediately. However, increasing a limit requires a set waiting period, to prevent limits from being raised in an impulsive moment. Contact the support team for any changes.

r999 follows a strict age verification process. Age must be confirmed at registration and is verified through identity checks. However, those who share a family device also have their own responsibility — keep your account password private and keep the device secure from underage members of your household.

A cooling-off period is a short-term suspension — from 24 hours up to 30 days. During this time you can still log in but cannot place bets or make deposits. The account is automatically reactivated once the period ends. Self-exclusion is long-term — from 6 months up to 5 years. During this time the account is completely inactive and cannot be reactivated before the period ends. If you feel the problem is serious, self-exclusion is the better choice.

Yes, you do not need to share your account details to seek advice on responsible gambling. If you want help for yourself or someone you know, you can come to r999's live chat and ask directly. Our support team is trained to assist with sensitivity and without judgement.

Yes, gambling addiction is a recognised mental health condition and it is treatable. With the help of a trained psychiatrist or counsellor, and the support of family, it is possible to overcome this problem. Rather than blaming yourself, seek professional help promptly. r999's support team is always ready to point you in the right direction.