r999 Privacy Policy

r999 treats the privacy of its users as the highest priority. When you register on our website, make a deposit, or use any service, certain information is collected from you. This document clearly explains the purpose and method of that collection and your rights regarding it. Reading this privacy policy alongside our Terms and Conditions will give you a full understanding of how the service is structured.

1 What Information We Collect

Various types of information are collected when you create an account and use services on the r999 platform. This information comes from two main sources — what you provide directly, and what is collected automatically from your browsing activity.

1.1 Information Provided Directly

• Full name and date of birth
• Email address and mobile number
• National ID or passport details (for identity verification)
• bKash, Nagad, or Rocket account number (for transactions)
• Bank account details (for bank transfers)
• Residential address

1.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Session duration and usage patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

2 Purpose of Data Collection

r999 uses your information only for specific and legitimate purposes. Your information is never sold or transferred to any commercial third party.

1. Account Management: Completing the registration process, verifying logins, and ensuring account security.
2. Financial Transaction Processing: Completing deposit and withdrawal requests quickly and securely.
3. Identity Verification: To prevent fraud and misuse, and to confirm the user's age.
4. Customer Support: Using relevant account information to assist you via live chat or email.
5. Technical Improvement: Analysis to improve platform performance and user experience.
6. Responsible Gaming: Identifying unusual gaming behaviour and taking supportive action where needed.
7. Communication and Notifications: Sending important updates, transaction confirmations, and security alerts.

3 Data Storage and Security

r999 uses advanced technical measures to protect your information. Our servers are secured with SSL encryption technology, which encrypts all data transmitted between you and us.

3.1 Security Measures

• Industry-standard SSL/TLS encryption
• Strict access control policy — only authorised staff can view data
• Regular security audits and vulnerability testing
• Data backup and recovery systems
• Two-factor verification (OTP) process

3.2 Data Retention Period

Information collected while your account is active is retained throughout that period. After account closure, certain information may be retained for a defined period due to legal obligations, dispute resolution, or fraud prevention. Once the required period ends, the data is securely deleted.

4 Sharing Information with Third Parties

r999 never sells your personal information for commercial purposes. However, specific information may be shared in the following limited circumstances to keep the service running:

4.1 Payment Service Providers

Necessary financial information is shared to complete transactions through bKash, Nagad, Rocket, and banking partners. These partners have their own privacy policies and are independently responsible for data protection.

4.2 Technology and Service Partners

Some information may be used for cloud hosting, fraud detection, and analytics services needed to operate the platform. All partners operate under strict confidentiality agreements.

4.3 Legal Obligations

Required information may be provided in response to a court order or a lawful request from a law enforcement agency. No information beyond what is legally required is disclosed in such cases.

5 Cookie Policy

The r999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve the website's functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and run the platform's core functions.
• Functional Cookies: Remember your preferences and settings, such as language selection or layout preferences.
• Analytics Cookies: Analyse platform traffic and usage patterns to help improve the service.
• Security Cookies: Used to detect fraud and unauthorised access.

You can disable cookies from your browser settings, but doing so may limit some features of the platform.

6 Your Rights

As a user of the r999 platform, you have the following rights over your own information:

1. Right to Access: You can request to know what information we hold about you.
2. Right to Rectification: If any of your information is incorrect or incomplete, you can request a correction.
3. Right to Erasure: In certain circumstances you can request that your information be deleted, although some data may need to be retained for a defined period due to legal obligations.
4. Right to Object: In certain cases you can object to the processing of your information.
5. Right to Data Portability: You can request a copy of your information in a structured, readable format.
6. Right to Withdraw Consent: Where information is being processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, please contact our support team. You can find more information about account management and self-exclusion in our Responsible Gaming guidelines.

7 Protection of Minors

The r999 platform operates exclusively for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification is a mandatory step during registration.

If a parent or guardian believes their minor child has created an account, please notify our support team immediately — we will close the account and delete the information without delay.

8 Third-Party Websites and Services

The r999 website may occasionally reference third-party services, such as payment gateways or game providers. r999 is not responsible for the privacy practices of these external services. We recommend reading their own privacy policies before using them.

9 Changes to the Policy

r999 reserves the right to change or update this privacy policy at any time. If there are any significant changes, a notice will be published on the platform and registered email addresses may be notified.

The date of the most recent policy is shown at the top of the page. Continuing to use the platform after any change will be considered as your acceptance of the updated policy. We therefore recommend checking this page regularly. Visit our about us page to learn more about the service.

10 Contact and Complaints

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact our support team. r999's support team is available 24 hours a day, 7 days a week in Bengali and English — via live chat and email.

For more details about our general rules and terms of use, read the Frequently Asked Questions (FAQ) section — you will find answers to many common questions there.